At ORNA, we strive to provide high-quality jewelry. If you are not satisfied, please review our return and refund policy.
1. Eligibility for Returns
- Items must be unused, unworn, and in original packaging.
- Return requests must be made within 5 days of receiving the order.
- A full, uncut opening video is required for return approval.
- Customized and final sale items are non-returnable.
2. Return Process
- Email info@shoporna.com or WhatsApp 7036511905 with order details and an unboxing video.
- We will provide return instructions.
- Once received and inspected, refunds are processed within 15 days.
- Refunds are issued to the original payment method (shipping fees non-refundable).
3. Exchanges
- Exchanges are allowed for items of equal or higher value, subject to availability.
4. Damaged/Incorrect Items
- Report within 5 days with an unboxing video for a free replacement.
5. Non-Returnable Items
- Customized jewelry.
- Sale or promotional items.
6. Contact Information
For return queries, contact us at:
📧 Email: info@shoporna.com
📞 Phone/WhatsApp: 7036511905