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Contact And Get In Reach Us !

Have questions or need assistance? We’re here to help! Contact us for inquiries, orders, or support—we’d love to hear from you.

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Address

Visit us at :

  • Neredmet , Secunderabad-500056

24/7 Service

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Office Hours

Opening Time :

  • Mon – Fri : 9am – 6pm
  • Sunday (Closed)

FAQ Section

1. What materials are your products made of?

Our jewelry is made from high-quality stainless steel and finished with 18k gold plating. All pieces are designed to be anti-tarnish, water-resistant, and durable for daily wear.

2. Will the jewelry tarnish or fade over time?

No. Our products are crafted to be anti-tarnish and are resistant to everyday elements like water, sweat, and humidity. With proper care, your jewelry will retain its shine for a long time.

3. Are your products hypoallergenic?

Yes, our jewelry is hypoallergenic and safe for sensitive skin. We use stainless steel, which is known for its non-reactive properties.

4. How do I take care of my jewelry?

To maintain its shine and quality: - Store in a dry, clean place - Avoid exposure to harsh chemicals, perfumes, and sprays - Clean gently with a soft, dry cloth when needed - Do not store your ORNA pieces loosely with other jewelry, as it may cause scratches or surface damage - When applying moisturizer or perfume, let it dry before wearing the jewelry - While removing, wipe it with a clean cloth and store it properly

5. Do you offer customizations?

Yes! We offer customizations on select products, including: - Beaded Bracelets: Choose from a range of colors, add names, and select from various charm options to make it truly yours - Phone Charms: We also create custom phone charms tailored to your style To place a custom order or explore options, you can contact us via: - Instagram DM - WhatsApp - Contact form on the website

6. How can I place an order?

You can place your order directly on our website or message us on Instagram at @orna_jewelry for assistance.

7. What are your shipping timelines?

We usually dispatch orders within 2–3 working days. In case of any delays (e.g., if we are out of station), we will inform you in advance.

8. Do you offer Cash on Delivery (COD)?

Currently, we do not offer COD. All orders must be prepaid via UPI, bank transfer, or the secure payment options available at checkout.

9. What is your return/exchange policy?

Due to hygiene reasons, we do not accept returns. Exchanges are only possible if the item received is damaged or incorrect. Please notify us within 24 hours of delivery to initiate an exchange.

10. How can I contact you?

You can reach us through any of the following: - Instagram DM - WhatsApp - Contact form on the website
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